ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

Project Planning & Resource Management

• Develop detailed project plans including timelines, milestones, resource allocation (man-days), and go-live plans.
• Collaborate with Tech Leads to balance resources, ensuring development teams are neither overloaded nor underutilized.

Execution & Progress Tracking

• Daily monitor project progress, proactively identify and resolve blockers for the development team.
• Strictly manage project scope. For any change requests from Business/Clients, assess impacts on timeline and cost, and renegotiate plans accordingly.

Quality Control & Release Management

• Control output quality. For the Premium Service line, ensure full compliance with SLA commitments and zero critical bugs prior to handover.
• Organize and coordinate User Acceptance Testing (UAT) with Clients/Business Units.
• Develop scenarios and coordinate the safe go-live/release process of the product.

Stakeholder Communication

• Act as the single point of contact for project status and progress. Update weekly status reports to BOD, partners, and relevant stakeholders.
• Manage stakeholder expectations regarding feasibility and delivery timelines

REQUIREMENTS:

Education: Bachelor’s degree or above.

Professional Background: Bachelor’s degree in Information Technology, Project Management, Business Administration, or related fields. 

Second Language Ability: Proficient in English (especially writing and communication skills) to work directly with international partners on White Label / Solution projects. 

Related Experience

• Minimum of 3 years’ experience as a Project Manager in Software Houses, Outsourcing, or System Integration companies.
• Project management certifications (PMP, Agile/Scrum Master, Prince2, etc.) are a strong advantage.
• Proficient in project management tools such as Jira, Confluence, MS Project, ClickUp, etc. 

Essential Capabilities

• Result-oriented mindset: Highly committed to meeting deadlines and delivery commitments.
• Problem-solving skills: Ability to remain calm and effectively manage crises such as timeline slippage, system issues, or resource shortages.
• Communication & negotiation skills: Flexible yet firm in protecting the team from unreasonable change requests while maintaining client satisfaction.