ABOUT URBOX
UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.
KEY RESPONSIBILITIES:
- Receive, track, and resolve technical support requests from departments.
- Troubleshoot hardware (computers, printers, scanners) and network (LAN/WAN) issues.
- Install, configure, and upgrade software as requested.
- Support the use and operation of IT equipment.
- Perform periodic maintenance on IT systems and devices.
- Manage and support Google Workspace services.
- Assist with onboarding (equipment, account setup, user guidance) and offboarding (equipment/account retrieval) of employees.
- Coordinate IT equipment procurement, inventory, and repair.
- Report and collaborate with management to improve IT systems.
REQUIREMENTS:
Education: Graduated from College/University in Information Technology and majored in Computer Networks, System Administration, Computer Science, or equivalent.
Second language ability: Able to read technical English documents (TOEIC 500+ or equivalent).
Related experiences:
- Minimum 1 year in IT Helpdesk or IT Support.
- Fresh graduates with strong foundational knowledge and learning mindset are encouraged to apply.
Essential capabilities:
- Knowledge of computer hardware and peripherals (printers, scanners).
- Proficient in Windows OS (client and basic server knowledge).
- Basic understanding of network devices (Router, Switch).
- Effective communication, problem-solving, and teamwork.
- Proactive, responsible, and good time management.
- Preferably holds CCNA, MCSA, or equivalent certifications.
- Linux OS knowledge is a plus.
