ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

UX Research & Discovery (60%)

• Plan, design, and conduct user research (in-depth interviews, usability testing, surveys, diary studies, field research, etc.) to uncover user needs and behaviors.
• Synthesize findings into personas, journey maps, and opportunity frameworks to drive product decisions.
• Collaborate with Product Managers to define research goals and hypotheses aligned with business objectives.
• Translate research insights into actionable recommendations and design concepts.
• Maintain and evolve the internal research repository for cross-team knowledge sharing.

UX/UI Design & Delivery (40%)

• Create wireframes, prototypes, and high-fidelity UI designs that align with UrBox’s brand and design system.
• Ensure usability, accessibility, and visual consistency across products and platforms.
• Conduct design validation and iteration based on user feedback and analytics.
• Collaborate with engineers to ensure seamless handoff and implementation quality.

Cross-functional Collaboration

• Collaborate closely with Product, Engineering, Business Analyst, and Business Development teams to align user experience with business goals.

Mentorship & Feedback

• Provide guidance and mentorship for Junior/Mid-level Designers.
• Constructively review and critique design work within the team.

Innovation & Continuous Improvement

• Keep up-to-date with design trends, tools, and new technologies.
• Initiate improvements in workflow, team process, and user experience.

Success Metrics:

• Research Impact: Percentage of design decisions driven by research insights; stakeholder adoption rate of recommendations.
• Design Quality: Visual consistency, accessibility compliance.
• Leadership: Proactively lead initiatives and mentor others to elevate design quality.
• Collaboration & Communication: Align effectively across functions and advocate for design decisions with data and rationale.
• Process Ownership: Improve and streamline design workflow, documentation, and design QA.

User-centricity: Regularly validate designs with users and advocate for customer experience in product strategy

REQUIREMENTS:

Education: 

• Bachelor’s degree in Design, Psychology, Information Technology or other fields related to UX Design.
• Certification in UX Research is a plus

Design Skills

• Strong foundation in user-centered design principles and UX research methodologies.
• Advanced proficiency in Figma, FigJam, prototyping tools, and design documentation.
• Experience working with and evolving Design Systems at scale.
• Ability to analyze both qualitative and quantitative data and synthesize meaningful insights.
• Solid understanding of design systems, accessibility, and product development lifecycle (Agile/Scrum).

Language Skills: Able to read and understand design-related English documentation.

Experience

• 4+ years of experience in Product/UX/UI Design.
• Proven experience designing complex digital products, ideally across both B2C and B2B.
• Experience working in cross-functional teams with engineers, PMs, and business stakeholders.
• Experience in conducting user research and usability testing.

Soft Skills

• Strong communication and storytelling skills.
• Proactive, collaborative, and open to feedback.
• Ability to balance user needs with business objectives.
• Passionate about design excellence and continuous learning.