ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

Product Strategy & Solution Architecture (Loyalty & Promotion Focus)

• Own the vision and roadmap for UrBox’s Loyalty & Promotion Engine, transitioning from custom-built requests to a scalable, configurable "plug-and-play" ecosystem.
• Understand UrBox’s product ecosystem and contribute to organizing them into well-structured, flexible solutions for B2B and B2B2C clients.
• Act as a core consultant for the Business Development team during the pre-sales phase, proposing elegant technical solutions and defining project scopes that align with UrBox’s capabilities
• Help identify opportunities to improve product-market fit, package offerings, and drive partner adoption

Product-led Mindset & Team Growth

• Actively engage in ideation, research, and testing of new product concepts.
• Influence team mindset by fostering innovation, user focus, and continuous improvement.
• Help drive a product-centric culture across departments through clear communication and collaboration.
• Share knowledge and help members grow stronger and more confident in their roles.

Partner Integration & Product Delivery

• Drive the end-to-end delivery process from discovery to release and post-launch optimization, ensuring smooth deployment with all involved teams
• Lead the functional design and scope of integration initiatives, ensuring seamless and secure connectivity between UrBox’s middleware/APIs and partners‘ systems (e.g., Core Banking, Partner Apps).
• Collaborate with the Technical team to build comprehensive API documentation,integration workflows, and data migration plans to ensure a smooth onboarding experience for external tech

Cross-functional Collaboration

• Collaborate closely with other PMs, Designers, and cross-functional partners.
• Work closely with Engineering, Business Development, Operations, Finance, and Legal to translate complex business rules into scalable product solutions
• Take ownership and initiative in projects, acting as the bridge that ensures alignment across all external and internal stakeholders

REQUIREMENTS:

Education: Bachelor’s degree or above
Major: Business Administration, Computer Science, Information Systems, or related field
Language: Good English proficiency

Experience:

• 3+ years in Product Management, preferably in fast-growing tech companies or SaaS platforms
• Must have experience in Fintech, Banking, or Payments
• Experience building Loyalty platforms, Promotion/Rule Engines, or CRM ecosystems
• Strong experience with API integrations, webhooks, middleware, and system architecture
• Experience in B2B/B2B2C models and working with external clients

Key Capabilities:

• Product strategy, roadmap planning, and translating business goals into product plans
• End-to-end product lifecycle management (discovery → launch → optimization)
• Systems thinking and platform mindset
• Strong analytical skills to translate complex business rules into product logic
• Stakeholder management and communication with executives, engineers, and partners

Additional:

• Commercial awareness (solution pricing, alignment with Finance/Legal)
• Product management certifications (PSPO, CSPO) are a plus.