ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

1. Product Strategy & Portfolio Thinking

• Support the development of product strategies aligned with UrBox’s business goals.
• Understand the product ecosystem and structure it into scalable solutions for B2B and B2B2C clients.
• Identify opportunities to improve product-market fit, refine packages, and increase adoption.

2. Cross-functional Collaboration

• Work closely with Engineering, Business Development, Operations, Finance, and Legal to translate business needs into product solutions.
• Ensure smooth execution of product initiatives from discovery through to delivery and post-launch optimization.
• Take ownership of projects and align all stakeholders effectively.

3. Product-led Mindset & Team Engagement

• Actively contribute to ideation, research, and testing of new product concepts.
• Promote innovation, user-centric thinking, and continuous improvement across the team.
• Advocate for a product-driven culture with clear communication and collaboration.

4. Team Spirit & Growth

• Collaborate with PMs, Designers, and cross-functional partners.
• Foster a supportive, learning-oriented team environment.
• Share knowledge and help grow the capabilities and confidence of fellow team members.

Success Metrics

1. Product Performance & Business Impact

• Revenue Contribution: Ensure owned products contribute to revenue growth.
• Efficiency Gains: Deliver solutions that save time, reduce manual work, or cut operational costs.
• Customer Satisfaction (CSAT): Target CSAT score of 75%+ (users rating 4 or 5), tracked quarterly.

2. Product Development & Execution

• On-time Delivery: Launch features or projects on or ahead of schedule.
• Scope Management: Maintain clarity and quality throughout development, avoiding scope creep.

REQUIREMENTS:

Education: Bachelor’s degree or higher majored in Business Administration, Computer Science, or related fields.

Languages: Proficient in English.

Experience

• Minimum 4 years in Product Management.
• Hands-on experience in fast-growing startups or late-stage ventures.
• Background in B2B2C products is a plus.
• Experience in fintech, banking, or SaaS is advantageous.

Core Competencies

• Product Strategy: Capable of building roadmaps and actionable product plans.
• Product Management: Skilled in end-to-end product management; certifications are a plus.
• Leadership: Able to lead and develop high-performing teams.
• Logical Thinking: Able to solve complex problems for both internal and external stakeholders.
• Communication: Excellent in cross-functional communication and collaboration.