ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

UI/UX Strategy & Design Execution

• Lead design efforts across platforms (App, Website, Portal) from concept to delivery.
• Translate complex requirements into elegant user-centered design solutions.
• Advocate for design consistency and usability across the product ecosystem.

Design System & Quality Standards

• Build, maintain, and evolve Design System to ensure scalability and coherence.
• Define and enforce UI/UX best practices, accessibility, and interaction standards.

Cross-functional Collaboration: Collaborate closely with Product, Engineering, Business Analyst, and Business Development teams to align user experience with business goals.

Mentorship & Feedback

• Provide guidance and mentorship for Junior/Mid-level Designers.
• Constructively review and critique design work within the team.

User Research & Validation

• Plan and execute usability tests, user interviews, and data-informed design iterations.
• Champion a user-centric approach by continuously incorporating user feedback.
  Innovation & Continuous Improvement
• Keep up-to-date with design trends, tools, and new technologies.
• Initiate improvements in workflow, team process, and user experience.

Success Metrics

• Design Impact: Solutions meet user needs, enhance usability, and drive business outcomes.
• Leadership: Proactively lead initiatives and mentor others to elevate design quality.
• Collaboration & Communication: Align effectively across functions and advocate for design decisions with data and rationale.
• Process Ownership: Improve and streamline design workflow, documentation, and design QA.
• User-centricity: Regularly validate designs with users and advocate for customer experience in product strategy.

REQUIREMENTS:

Education: Bachelor’s degree in Design, IT, or related fields.

Design Skills

• Strong command of user-centered design principles, UX research, and interaction design.
• Advanced proficiency in Figma, FigJam, prototyping tools, and design documentation.
• Experience working with and evolving Design Systems at scale.
• Solid understanding of product development lifecycle and agile/scrum processes

Language Skills: Able to read and understand design-related English documentation.

Experience

• 4+ years of experience in Product/UX/UI Design.
• Proven experience designing complex digital products, ideally across both B2C and B2B.
• Experience working in cross-functional teams with engineers, PMs, and business stakeholders.
• Experience in conducting user research and usability testing.

Soft Skills

• Strong communication and storytelling skills.
• Proactive, collaborative, and open to feedback.
• Ability to balance user needs with business objectives.
• Passionate about design excellence and continuous learning.