ABOUT URBOX
UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.
KEY RESPONSIBILITIES:
- Approach and secure new key merchants to join UrBox
- Building and maintaining relationships, with merchants.
- Conduct performance reviews to ensure merchants are satisfied and propose other services.
- Communicate to merchants, and attend meetings to build relationships with new merchants.
- Escalate and resolve areas of concern as raised by merchants.
- Carrying out merchant satisfaction surveys and reviews.
- Monitoring merchant performance against service level agreements and flagging potential issues.
- Passing leads to the merchant team and following up on progress.
- Liaising with internal departments to ensure demand merchant as client needs are fulfilled effectively
- Provide ideas and execute the marketing campaign between UrBox and the merchant when onboarding
- Conducted promotion reviews to ensure clients were satisfied with the campaigns.
- Work closely with internal teams
REQUIREMENTS:
- Strong interpersonal skills and an ability to build rapport with customers.
- Previous merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.
- Hardworking with a strong work ethic.
- Previous experience working as a client relationship manager or a track record of managing client relationships.
- Strong written and verbal communication skills;
- English language skills (required)
- Strategic; Visionary; Creative; Always
- Learning attitude
- Persistent; Passionate; Proactive; Innovative; Progressive; Hard working
- Attention to Details; Quality Control
