Partnership Specialist

Ho Chi Minh
31/12/2024
Partnership

UrBox is a digital gifting and loyalty platform that assists businesses in integrating their reward or loyalty programs with a growing network of 600+ national and international gift suppliers and merchants. Our comprehensive solution caters to 1000+ corporate clients’ gifting and loyalty requirements.

Scope of work:

  • Approach and secure new key merchants to join UrBox 
  • Building and maintaining relationships, with merchants.
  • Conduct performance reviews to ensure merchants are satisfied and propose other services.
  • Communicate to merchants, and attend meetings to build relationships with new merchants.
  • Escalate and resolve areas of concern as raised by merchants.
  • Carrying out merchant satisfaction surveys and reviews.
  • Monitoring merchant performance against service level agreements and flagging potential issues.
  • Passing leads to the merchant team and following up on progress.
  • Liaising with internal departments to ensure demand merchant as client needs are fulfilled effectively 
  • Provide ideas and execute the marketing campaign between UrBox and the merchant when onboarding
  • Conducted promotion reviews to ensure clients were satisfied with the campaigns.
  • Work closely with internal teams 

Requirements:

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
  • Strong written and verbal communication skills;
  • English language skills (required)
  • Strategic; Visionary; Creative; Always
  • Learning attitude
  • Persistent; Passionate; Proactive; Innovative; Progressive; Hard working
  • Attention to Details; Quality Control

 

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