Job Purpose or Summary

We are looking for a proactive IT Support Specialist with 2–5 years of experience to join our dynamic IT team. The IT Support Specialist will be responsible for providing technical support and assistance, ensuring the company’s IT systems operate smoothly, and maintaining a high level of employee satisfaction.

Main Responsibilities

1. Manage, maintain, and provide warranty services for computers and office equipment (printers, time attendance devices, etc.).
2. Install and prepare PCs/Laptops (hardware, software, connectivity) for new employees and handle asset recovery during offboarding; Monitor and administer office network systems, including Wi-Fi, routers (Mikrotik), and firewalls.
3. Plan and coordinate the procurement of IT office equipment and supplies.
4. Manage and maintain email services (Google Workspace).
5. Handle troubleshooting for office devices (printers, surveillance cameras, timekeepers, etc.).
6. Provide proactive solutions to resolve technical issues and ensure smooth IT operations.
7. Assist in information security tasks, including basic security monitoring and supporting risk assessments for clients.
8. Collaborate with the IT/DevOps/Security team to implement security policies, ensure compliance, and support audits when required.

Requirements

Education: Bachelor degree or above

Professional major: Information & Technology, computer scientist...

2^nd language ability: Good at English

Related experiences:

1. 2+ years of experience in a similar position
2. Flexible problem-solving skills with strong organizational and creative abilities.
3. Careful, detail-oriented, and responsible in task execution.
4. Proactive, diligent, and highly committed to assigned responsibilities.