ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

• Conduct user research through surveys, interviews, data analysis, and usability testing.
• Analyze user insights and translate them into wireframes, user flows, prototypes, or journey maps.
• Design and optimize user experiences for both web and mobile platforms.
• Work closely with Product Managers, UI Designers, and Developers to turn designs into actual products.
• Participate in solution testing with users and propose UX improvements.
• Monitor UX performance metrics (UX KPIs) and recommend enhancements based on quantitative and qualitative results.
• Contribute to building UX guidelines and component libraries.
• Ensure compliance with usability and accessibility standards.

Success Metrics:

• Achieve user satisfaction scores (CSAT, NPS) as per product KPI.
• Improve task success rate after UX enhancements.
• Reduce drop-off rates at key touchpoints.
• Complete at least 2 rounds of usability testing before development.
  

REQUIREMENTS:

Education: Bachelor’s degree or higher in Design, IT, Psychology, or related fields.
Professional major: UX Design, Human-Centered Design, Product Design, Business Analysis, Computer Science, or similar.
2nd language ability: Good English skills.
Related experiences:

• At least 2 years in UX Design or similar roles.
• A portfolio showcasing design thinking, problem-solving process, and real outcomes is required.

Essential Capabilities

• Proficient with tools like Figma, FigJam, Miro, or equivalents.
• Knowledge of user research methods, interaction design, and UX testing.
• Strong analytical thinking, communication, and rationale for design decisions.
• Teamwork, proactive mindset, and idea contribution.

Additional Notes: Prefer candidates with experience in Agile environments, startups, fintech, or e-commerce.