ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

• Develop and implement telemarketing strategies and campaigns to generate leads, increase sales, and meet monthly targets.
• Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance.
• Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Conduct regular sales meetings to review progress, share best practices, and provide training on new products or promotions.
• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
• Collaborate with marketing and sales teams to align telemarketing efforts with overall business objectives and strategies.
• Stay updated on industry trends and competitor activities to identify potential business opportunities and adjust strategies accordingly.
• Track and report on telemarketing performance and present findings to senior management.
• Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.

REQUIREMENTS:

• Proven work experience as a Telemarketing Lead or similar role.
• Excellent leadership and management skills with the ability to motivate and inspire a team.
• Strong sales and negotiation skills, with a proven track record of achieving targets.
• Outstanding communication and interpersonal skills, with the ability to build rapport and establish relationships over the phone.
• Results-driven mindset with a focus on exceeding sales goals and driving revenue growth.
• Ability to analyze data and generate meaningful insights to enhance telemarketing strategies.
• Proficiency in using telemarketing software and CRM systems.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Knowledge of telemarketing laws and regulations.
• Ability to adapt and thrive in a fast-paced and dynamic environment.

Required qualifications

• Bachelor‘s degree in Business, Marketing, or a related field.
• Proven experience in telemarketing, preferably in a managerial role.
• Familiarity with sales techniques and strategies.
• Proficiency in MS Office suite.
• Exceptional problem-solving skills.
• Ability to handle objections and difficult situations with professionalism and tact.
• Demonstrated ability to work effectively both independently and as part of a team.