Responsibilities

• Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
• Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
• Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
• Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
• Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
• Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
• Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.

Required skills and qualifications

• High school diploma or equivalent.
• 1-2 year of experience in telemarketing, sales or customer service.
• Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
• Understanding of the Vietnam economy, market trends and competitors’ landscape.
• Solid persuasive and negotiation abilities to influence buying decisions.
• A customer-focused mindset with the ability to understand and address customer needs.
• Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
• Organisational skills to manage customer information and follow-up activities.
• Basic computer literacy and familiarity with CRM systems or call centre software.
• Professionalism, integrity and a positive attitude in all customer interactions.

Preferred skills and qualifications

• A bachelor’s degree in any field.
• Demonstrable knowledge of sales techniques and customer relationship management principles.
• Ability to adapt to changing sales strategies and market dynamics.
• Exceptional time management and organisational skills, with the ability to manage multiple tasks and priorities.