ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

Organizational Development (50%):

• Support the implementation and follow-up of various HR projects such as Employee Engagement Survey (EES), KPI tools, and other organizational initiatives.
• Collaborate with department heads to collect and consolidate data related to HR projects.
• Monitor progress, provide reminders, and summarize results of HR initiatives.
• Assist in proposing solutions based on data analysis and outcomes.
• Ensure effective documentation and reporting for HR projects.

 Training (30%):

• Assist in organizing and coordinating training programs aligned with organizational goals.
• Work closely with departments to identify training needs and gather post-training feedback.⑊
• Track and monitor training KPIs such as participation rate, effectiveness evaluation, and satisfaction levels.
• Support the management of the e-learning platform and ensure training materials are up-to-date.
• Assist in conducting or coordinating soft skills training sessions when necessary.

Internal Communication (20%):

• Act as a key liaison for internal communication projects, events, ensuring alignment with HR and organizational goals.
• Assist in crafting and disseminating internal messages related to HR policies, updates, and initiatives.
• Support employee engagement through communication channels and activities.

REQUIREMENTS:

• Bachelor’s degree in human resources, Organizational Development, Education, or related field
• Experience with Training Needs Analysis and writing training material
• Excellent communication, collaboration, and interpersonal skills
• Strong Microsoft Office skills (PowerPoint, Word, Excel) and data skill
• Be able to use software to build E-learning lessons: Storyline, Ispring, Video scribe, Articulate 360…
• Knowing LMS, TMS
• Good English
• 3+ years of experience in the similar role
• Proven experience in designing and delivering training programs in a corporate setting
• Familiarity with talent management processes such as performance management, succession planning, and competency assessment
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Strategic thinker with a proactive approach to problem-solving
• Collaborative team player with a passion for developing others
• Adaptable and resilient in a fast-paced, evolving environment
• Commitment to continuous learning and professional development