Concierge Manager

Ha Noi
Business Development

About Us

Founded in 2015, UrBox is the pioneer of digital gifting solutions for businesses in Vietnam. After six years up and running, UrBox is taking on more ambitious projects in cooperation with prestigious organizations across the country.
As teamwork is key to our success, UrBox is seeking goal-driven young people to join our team in both Hanoi and Ho Chi Minh City. If you are on the lookout for a refreshing challenge and a place to make that change, apply now to work with us.

Scope of work:

  • Responsible for managing and operating concierge service
  • Responsible for consulting, solving complaints from customers.
  • Creating and implementing customer service processes


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Develop customer service procedures, standards, and feedback or complaint procedures for customers to use
  • Mentor and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
  • Responsible for productivity and quality of customer service as well as staff performance
  • Analyze statistics and compile accurate reports
  • Keep accurate records and documents of customer service actions and discussions
  • Keep up-to-date on new or enhanced products/services to maintain a high-quality service with accurate information provided to customer
  • Keep ahead of industry’s developments and apply best practices to areas of improvement


  • BA/BS degree in Business Administration, Sales or relevant field.
  • Minimum 4-5 years’ experience in a similar role.
  • Minimum 3-4 years’ experience in customer service 
  • Knowledge in airlines, hospitality and finance
  • Fluent in English Proven track record to drive the sales operation process from plan to close.
  • Good understanding of management practices and techniques. 
  • Strong leadership, interpersonal and problem-solving skills. 
  • Awareness of industry’s latest technology trends and applications
  • Have experience and knowledge of premium services (moist high-class cuisine / airport services / travel entertainment hotel/spa/golf)

Application form

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