About UrBox

UrBox is a digital gifting and loyalty platform that assists businesses in integrating their reward or loyalty programs with a growing network of 600+ national and international gift suppliers and merchants. Our comprehensive solutions cater to the gifting and loyalty requirements of 1,000+ corporate clients.

In this role, you will contribute to one of UrBox’s innovative initiatives: UrBox+ Membership. This multi-brand membership solution enables businesses to offer exclusive deals, lifestyle benefits, and promotional rewards through a single integrated platform. With flexible integration options and cost-effective commercial models, UrBox+ helps enterprises strengthen customer loyalty, drive engagement, and optimize reward budgets.

Please note that this role is part of the Partnership team, focusing on post-signing project execution, client coordination, and go-live delivery for UrBox+ Membership integrations.

Job Description

As a Customer Success Executive, you will work closely with Business and Partnership stakeholders, clients, and internal stakeholders to drive the successful implementation and go-live of UrBox+ integration projects.

• Client Onboarding & Follow-up: Take ownership of client handovers from BD, maintain regular follow-ups, track outstanding requirements, and proactively drive each project toward go-live.

• Project Coordination: Coordinate with clients and internal teams, including Product, Engineering, CSM, and Operations, to align requirements, manage dependencies, resolve blockers, and ensure timely project delivery.

• Client Relationship Management: Build strong working relationships with clients, provide timely updates, and ensure clear communication throughout the implementation process.

• Task & Data Management: Maintain accurate project trackers, meeting notes, action items, documentation, and status reports via Lark Base. Ensure all commitments, deadlines, and follow-up actions are properly tracked.

• Performance Monitoring: Monitor project progress, go-live timelines, and post-launch issues. Identify risks early, escalate when necessary, and recommend corrective actions.

• Process Improvement: Identify recurring bottlenecks and improve onboarding workflows, tracking tools, and coordination processes to increase implementation efficiency.

• Account Growth Support: Identify potential opportunities for product enhancements, additional use cases, or further collaboration, and coordinate with BD on relevant opportunities.

Requirements

• Bachelor’s degree in Business Administration, Economics, Marketing, Information Systems, or a related field.

• 1–3 years of experience in Customer Success, Project Coordination, Account Management, Business Operations, or a related role. Experience in B2B, SaaS, digital platforms, loyalty, or membership solutions is an advantage.

• Knowledge of API integration and product concepts.

• Strong ownership and follow-through: Proactively track commitments, follow up with stakeholders, and drive tasks to completion without constant supervision.

• Logical thinking and problem-solving: Ability to break down complex tasks, identify dependencies, prioritize work, and resolve issues systematically.

• Integrity and accountability: Honest, reliable, and transparent in reporting progress, risks, and challenges.

• Fast learner: Able to quickly understand new products, business requirements, workflows, and technical concepts.

• Strong communication and coordination: Confident in working with corporate clients and cross-functional teams in both Vietnamese and English.

• Organized and detail-oriented: Able to manage multiple projects simultaneously while maintaining accurate documentation and meeting deadlines.

• Comfortable working in a fast-paced environment and adapting to changing priorities.

• Technical & Product Understanding: Basic understanding of API integration concepts, system integration workflows, and technical documentation. Able to understand product roadmaps, feature dependencies, and release timelines to coordinate implementation plans and align client expectations with product capabilities.