ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

• Develop, issue, and continuously review internal regulations, policies, procedures, and operational documents.
• Collaborate with cross-functional teams to propose process improvement initiatives and enhance internal service quality.
• Develop internal training materials related to processes, SOPs, and internal regulations.
• Conduct internal communications, training sessions, and knowledge-sharing activities to ensure proper implementation of processes and effective use of internal tools.
• Manage document control and records management, including document coding, retention schedules, access authorization, and version control/change logs for internal documentation.

REQUIREMENTS:

Education: Bachelor’s degree or higher in Business Administration, Information Systems, Law, or related fields.

Second Language Ability: Proficient in English (especially writing and communication skills) to work.

Related Experience

• Minimum of 2–3 years of relevant experience in business analysis, process development, internal control, or organizational development (OD).
• Experience working in technology, service, software development, or management consulting companies is a strong advantage.

Essential Capabilities

• Strong skills in drafting, documenting, and standardizing internal processes, policies, and regulations; ability to design workflows effectively.
• Strong system thinking, logical thinking, and critical thinking abilities.
• Customer service mindset; detail-oriented, quality-focused, and consistently striving for high standards and optimal solutions.
• Technological proficiency, including the ability to leverage AI tools, conduct research, and synthesize information effectively; strong English reading and writing skills are a plus, especially for working with international materials.
• Excellent communication and presentation skills, with the ability to negotiate and persuade while collaborating with stakeholders.
• Strong teamwork and collaboration skills.