ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

1. Business Development (BD)

• Work directly with card schemes (Visa, Mastercard, etc.) and banks to design and implement promotional or loyalty programs for international cardholders in Vietnam and overseas.
• Collaborate with partners to develop new partnership models, propose ideas to enhance cardholder engagement and benefit offerings.
• Monitor program performance and prepare regular reports on active cards, spending volume, transactions, and marketing results.

2. Merchant Acquisition

• Identify and approach potential merchants (domestic and international) to join loyalty and reward programs.
• Negotiate and finalize partnership terms, ensuring alignment with both partner and company objectives.
• Build relationships with global voucher providers and merchants to expand UrBox’s gift and reward inventory.
• Support issue resolution for merchant and customer complaints related to benefits or redemption activities.

3. Project Management

• Coordinate with internal teams (Finance, Accounting, Product, and Technology) to ensure smooth program setup and technical implementation.
• Monitor project P&L, ensuring financial performance meets business expectations.
• Manage project timelines, deliverables, and ensure partner requirements are met on schedule.

REQUIREMENTS:

Education: Bachelor’s degree in Business Administration, Marketing, Economics, Finance, or related fields.

2nd language ability: English proficiency equivalent to IELTS 6.5 or higher.

Related experiences: 

• 3 years of experience in Partnership Management, Business Development, or Project Management — preferably in banking, fintech, loyalty, or e-commerce sectors.
• Experience in technical project management.
• At least 2 years’ experience in vouchers, loyalty, or card-related fields.

Essential capabilities: Strong communication, negotiation, presentation, and reporting skills.