ABOUT URBOX

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

KEY RESPONSIBILITIES:

Order Management & System Operations

• Receive and process orders from the Business Development team.
• Create, update, and maintain order information in internal systems (e.g., Deal, PO, SubPO, and related platforms).
• Ensure all required information and documentation are complete and accurate before processing.
• Execute order workflows in accordance with established procedures and timelines.
• Monitor order progress and ensure timely completion.

Operational Coordination

• Collaborate closely with Business Development, Finance, Product, Customer Success, and other relevant teams to facilitate smooth order execution.
• Track and communicate order status, progress, and potential risks to stakeholders.
• Support the preparation of operational reports and performance tracking when required.

Issue Resolution

• Identify and investigate issues arising during order processing, including missing information, delays, or system-related errors.
• Coordinate with relevant teams to resolve issues in a timely manner.
• Escalate critical issues when necessary and follow through until resolution.
• Recommend process improvements to minimize recurring operational challenges.

Process Improvement

• Contribute ideas and initiatives to improve operational efficiency and service quality.
• Support the optimization of internal workflows and documentation processes.
• Perform other duties assigned by the direct manager.

REQUIREMENTS:

Education

• Bachelor’s degree in Business Administration, Economics, Operations Management, or related fields.

Experience

• 1–3 years of experience in Sales Operations, Business Operations, Key Account Support, Customer Operations, or related roles.
• Experience handling orders, operational processes, and administrative tasks.
• Experience working with internal systems and cross-functional teams is preferred.

Skills & Competencies

• Strong attention to detail and high level of accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and coordination skills.
• Proactive mindset with strong problem-solving abilities.
• Proficient in Microsoft Office, particularly Excel and Google Sheets.
• Basic to intermediate English communication skills.