ABOUT URBOX
UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.
KEY RESPONSIBILITIES:
- Building, developing, and maintaining automated dashboards to monitor performance metrics.
- Monitoring data quality to ensure data sources are reliable and relevant for the team’s purposes.
- Analyzing complex data to drive insightful findings and translating them into meaningful, actionable recommendations for our stakeholders.
- Collaborating with internal team to consolidate requirements, understand business needs, and deliver projects in a timely manner.
- Ad-hoc Reporting & Data Analysis duties or other responsibilities as required.
- Types of projects include customer segmentation; analyses to enhance user acquisition, engagement, conversion, retention; reporting standardization; gamification; A/B testing & experimentation analysis for product development and optimization.
- Conduct ad-hoc analysis and team performance analysis to support for business decision making.
- Provide a customer analysis report
- Conduct trend of products & customers analysis (Top sales SKUs, SKUs active sales, profits, customer behavior,...)
- Market research and planning strategy
- Prepare other reports and other supporting but not limited (ex: sales performance and KPIs, ...)
REQUIREMENTS:
- University degree (BA, BSc, etc.) in Marketing, Finance, Data Science, Business management or equivalent.
- At least 3 years’ experience in Data Analytics or Business Intelligence Excellent analytical skills and problem-solving aptitude
- Proficiency in MS Office, PowerPoint, Excel, SQL, Tableau/Power BI, and Data Studio
- Sense of ownership, a growth mindset, and the ability to recommend solutions which are scalable.
- Experience with BI/analytics/statistics tools and languages (Google BigQuery, Data Studio, R, Python, etc.)
- Strong spoken and written communication skills (in both English and Vietnamese) to collaborate with team members and to explain findings clearly to internal team as well as stakeholders.
- Understand the field of the Company, especially in retail & e-commerce
- Ability to visualize findings, create meaningful insights, and arrive at actionable recommendations.
