Job Purpose or Summary

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

Main Responsibilities

1. Work with internal teams and clients to gather and analyze business requirements for loyalty and digital gift distribution projects.
2. Act as the main liaison between business stakeholders and technical teams to ensure accurate implementation.
3. Collaborate with internal teams to monitor project progress and ensure deliverables meet business expectations, identify potential delays or blockers, and proactively work with relevant teams to keep the project on schedule
4. Break down tasks and allocate responsibilities to internal teams (e.g., development, QA, design) based on project scope and timeline.
5. Support testing and quality assurance by participating in UAT.
6. Prepare detailed Business Requirement Documents (BRD), Functional Specifications, and workflow diagrams.
7. Maintain and update requirement documentation throughout the project lifecycle
8. Support clients in terms of API integration

Requirements

Education: Bachelor’s degree or above

Professional major: Information technology, or Computer Science

2^nd language ability: Good at English

Related experiences: 

1. At least 1 year of experience working as a Business Analyst in software development or technology projects
2. Must have experience in Software development (Process development, tech-stacks, design pattern, framework...)
3. Knowing database management system design and analysis.
4. Experience in creating prototypes using tools
5. Experience in data query languages, good presentation and client relation skills.

Additional Notes

1. Can work independently and can go deep into the details.
2. Having skills to work and communicate with different stakeholders including internal & clients.